BOOKING TERMS AND CONDITIONS
YOUR CONTRACT IS WITH CMT LEARNING LIMITED. Please read the following booking conditions carefully as they set out the terms and conditions of the contract between us.
1. YOUR CONTRACT
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your Tour Group the terms of these booking conditions. A contract will exist as soon as our Service Agreement has been signed or when a deposit payment has been received, whichever is the earlier. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.
A. The Customer agrees that the service provider CMT Learning Ltd (“CMT”) has the necessary qualifications, experience and abilities to provide the services required.
B. CMT is agreeable to providing such services to the customer on the terms and conditions set out in this Agreement.
C. The person who signs the Service Agreement is defined by CMT as the Group Leader (GL). GL must be 18 years of age or over and is responsible for payment of the total booking price, including any subsequent cancellation or amendment charges that may be payable. GL agrees to provide accurate and full information to the remainder of the travelling Tour Group in relation to the booking, including any changes thereto and confirms that all the other members of the Tour Group, including any that may be added at a later date, agree to be bound by these conditions.
D. Your responsibility: It is your responsibility to ensure all travellers have valid acceptable passports including (if applicable) any required visa, and any other documentation where asked for such as Advance Passenger Information. You confirm that for all travellers under 18 years of age you have made their parents or guardians, as the case may be, fully aware of this booking and of these Terms and Conditions and that they have agreed to them.
All estimates are subject to availability and you will be advised of the current price of the booking by means of a quotation provided to you by CMT.
Prices in quotations are valid until the date stated on the quotation. After this date we reserve the right to change the price of the quotation. If any of the details of your tour change during the valid quotation period we reserve the right to change the quotation.
If your tour requires a minimum or maximum number of participants in order to sustain a price, this will be clearly stated. If you ask us to quote you a price in your local currency and we agree to do so, we will indicate to you the terms relating to the validity of that price on the Service Agreement and/or the first invoice.
4. PAYMENT TERMS
We will agree a payment schedule with you at the time of your booking. We will require a deposit payment in order to secure your booking. The amount of the deposit will be detailed in your Service Agreement. Receipt of that payment by us along with a signed Service Agreement is confirmation that your booking has been accepted. In any event, full payment of all outstanding amounts will be required at least 42 days before the tour commences.
Adequate and valid travel insurance is compulsory for all bookings made with CMT and it is a condition of us accepting your booking that you will have obtained such travel insurance for your tour by the date of departure. We may require you to provide us with evidence of your insurance cover.
6. CHANGES TO YOUR TOUR
If you change any element of your booking once you have signed the Service Agreement then you must confirm in writing the alterations you require. We have no obligation to make any changes, but we will do our best to help you. We reserve the right to charge an administration fee for changes to your booking.
If you increase or reduce the numbers traveling in the Tour Group from those originally booked, this may have an effect on the overall price..
7. CANCELLING YOUR TOUR
If you cancel your booking more than 180 days before the start of your tour you will receive a refund of all fees paid less an administration charge. If you cancel less than 180 days and more than 90 days before your Tour starts, you will receive a refund of all sums paid less the initial deposit. If you cancel your Tour less than 90 days and more than 30 days before the start of the Tour, you will be liable to pay us 75% of the quoted fees. For cancellation less than 30 days before the start of the Tour you will be liable to pay us 100% of the quoted fees. Notification of cancellation must be made to us by letter or email. The date of receipt of such communication is the governing date for the purposes of this clause.
8. IF WE CHANGE OR CANCEL YOUR BOOKING
We may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
If we make a major change to your tour, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us if available, or cancelling your tour and receiving a full refund of all monies paid. These options don’t apply for minor changes. Examples of minor changes include changes to excursions, change of accommodation to another of the same or higher standard, changes of transportation.
We will only cancel your tour for reasons of force majeure, see below, or failure by you to pay the final balance by the due date.
C. Force Majeure
This clause will take effect in the unlikely event that we have to cancel or change your travel arrangements in any way as a result of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaCMTr, fire, adverse weather conditions, epidemics and pandemics,
9. COMPLAINTS PROCEDURE
If a problem arises during your tour, please advise us immediately and without delay. You have a legal obligation to report it as quickly as possible to our Tour Manager or Emergency Contact so that efforts can be made to rectify the problem rapidly. If your complaint is not resolved locally, please follow this up within 28 days of your return by emailing us at firstname.lastname@example.org.
We will acknowledge receipt of your email within 3 days of receipt and within 28 days we will send you a full response to your complaint.
10. OUR LIABILTY TO YOU
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you an appropriate compensation if this has affected the enjoyment of your tour. However, we will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the tour arrangements set out in the Service Agreement and where the failure is unforeseeable or represents circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum amount calculated on the cost of your tour. Our liability will also be limited in accordance with and/or in identical manner to the contractual terms of the companies that provides the transportation for your travel arrangements and the component parts of your tour itinerary. These terms are incorporated into this contract.
This clause does not apply to any excursions or activities that you might purchase yourself whilst on your sports tour.
11. EMERGENCY CONTACT
A 24 hour emergency telephone number will be provided to you.
CMT and associates do not take responsibility for behaviour of any member or any Tour Group. If the behaviour or an individual or individuals is considered likely to cause offence, danger, damage or distress to others, Sports Tour Europe reserves the right at all times to cancel or terminate an individual’s or individuals’ entire booking. We reserve the right to send any individual home on the next available flight at our discretion and at full cost to the individual should we feel this is necessary. Participants under the age of 18 are not permitted to drink alcohol or smoke on the tour. Great care should be taken to follow all laws and rules while on the tour, avoid any damage to public and private property and protect against loss or damage to personal belongings. Damage or breakage caused in hotels, stadium tours, buses and coaches, football clubs or anywhere else on the tour itinerary will be charged to the individual.
13. HEALTH REQUIREMENTS
Please ensure that we receive completed Player Welfare Forms for each participant at least 30 days prior to the tour start date. A link to the digital form will be sent to the GL by email to distribute to the parents/guardians of all participants or the participants themselves if they are over 18.
It is the responsibility of the parent or guardian of the individual who travels on a tour with CMT Ltd. to ensure that he/she is physically and mentally able to travel and participate in the tour activities. Any medical conditions must be stated in the Player Welfare Form prior to departure (including asthma, allergies, physical disabilities etc.). No liability whatsoever will be accepted by CMT Ltd. or its associates in the event of mental or physical ill health of any participant whilst on tour. We do not accept responsibility and liability for any tour participant who is unfit or unable to participate in any part of the tour and we reserve the right to exclude such individuals from some or all activities at our discretion.
It is the responsibility of the individual to ensure that he/she has a sufficient supply of any prescription medicine to last the duration of the tour and to ensure that any prescription medicine or drugs are declared to Border or Customs agencies on arrival at the point of entry.
We reserve the rights to alter the tour itinerary in any way due to unforeseen circumstances i.e. session cancellations due to weather conditions, club staff illness, changed club commitments etc. Every endeavour will be made to offer substitutes of equal value, wherever possible. CMT Ltd. accepts no responsibility whatsoever for the omission or partial omission of any part of the itinerary due to circumstances beyond our control.
We go to great lengths to ensure the reliability and success of every fixture we arrange. While we take every possible CMTp to prevent tour fixtures suffering last minute cancellations, in a very small minority of cases, this can happen. Unless a cancelled fixture is the only fixture of a one-fixture tour and has been cancelled for other reasons than force majeure, we cannot be held responsible for this and it will be considered a minor change. Cancellation of the only fixture on a one fixture tour for reasons other than force majeure will be considered a significant change.
16. INTELLECTUAL PROPERTY
No unauthorised tour information, imagery, references, pictures, video or literature is to be reproduced and used in any way, shape or form for public or private use.
Any charges relating to in room phone calls, mini bars, room service or breakages and damages will be the responsibility of the room occupants or the GL to settle at time of check out. CMT are not liable for any additional room charges outside of the itinerary.
18. PASSPORTS, VISA AND IMMIGRATION REQUIREMENTS
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that the cost of any immunisation treatment is not, in any case, included in the cost of the tour.
The person signing the Service Agreement is entirely responsible for passing any health requirement information to other Tour Group members. While we will endeavour to reconfirm any new health requirements at the time of booking, it is your responsibility to check with your doctor at least two months prior to travel for the latest requirements, recommendations and any costs.
19. AIR TRAVEL CONDITIONS OF CARRIAGE
You must comply with the conditions of carriage applied by land, sea and air carrier.
20. IMAGE RIGHTS, FILM AND VIDEO RELEASE
You acknowledge and agree on behalf of the Tour Group that CMT, their Brand Partners and their associates, affiliates, subsidiaries, licensees, agents, successors, assigns and commercial partners authorized by CMT and their Brand Partners, may be filming, photographing or otherwise recording any member of the Tour Group’s attendance at the Tour and any related activities for advertising, promotional, commercial and/or internal purposes for CMT or their Brand Partners.
You hereby grant the CMT and their Brand Partners the right to use for the maximum time allowed by the laws, regulations and treaties in force, throughout the world and without any compensation, any photograph, video, image or other recorded media or likeness of any member of the Tour Group for the purpose of advertising, promotion, or any other commercial purpose in connection with the promotion of the Camp or future Camps, in CMT or their Brand Partners’ campaigns and/or for other CMT or Brand Partner promotional activities.
You also hereby grant CMT and their Brand Partners permission to display any member of the Tour Group’s name and image, both during the Tour and in any media and in any manner now known or hereafter developed.
Parents/Guardians or Tour Group members over 18 are able to opt-out of this clause in the Player Welfare Form.
21. IMAGES BY TOUR PARTICIPANTS
Still images and video images taken inside Sports Clubs by any member of the Tour Group are to be used for private and personal use only and are strictly not permitted to appear on any public forum i.e. Instagram, YouTube, Facebook, and Twitter etc. Some Sports Clubs and venues will prohibit photography and we require Tour Group members to comply with this along with all other rules and regulations set out by venues and Sports Clubs.
22. LICENSE TO USE COMMENTS, FEEDBACK AND IDEAS
You hereby grant to CMT and their Brand Partners a perpetual license to use all comments, feedback and ideas any member of the Tour Group may share with them, without notice, compensation or acknowledgement to relevant members of the Tour Group for any purposes whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving products and services.
23. WRITTEN COMMUNICATIONS
Certain laws require that some information we give you should be in writing. You accept that most communication with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and acknowledge that contracts, notices, information and other communications we provide electronically comply with legal requirements that such communications be in writing.
All notices you give us must be given to us at our office address at 4th Floor Bedser Stand, The Kia Oval, London, SE11 5SS or email@example.com. We may give notice to you at the e-mail address you provide to us when applying for a Tour. Notice will be deemed received and properly served immediately when poCMTd on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such e-mail was sent to the specified e-mail address of the addressee and was delivered to the recipient.
25. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on the respective successors and assignees of you and us. You may not transfer, assign, charge or otherwise dispose of this contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of this contract, or any of our rights or obligations arising under it, at any time during its term, provided that the person to whom we transfer, assign, charge, sub-contract or otherwise dispose of this contract or any of our rights or obligations arising under it agrees to comply with all of its terms for your benefit.
If we fail to insist upon strict performance of any of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not be a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any breach by you will not constitute a waiver of any subsequent breach. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any court or competent authority decides that any of these provisions are invalid, unlawful or unenforceable to any extent, the term will, to that extent, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
28. ENTIRE AGREEMENT
We intend to rely upon these Terms and Conditions and any document expressly referred to in them in relation to the subject matter of this contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms and Conditions to be confirmed in writing.
29. GOVERNING LAW AND JURISDICTION
These terms and conditions and your booking shall be governed by and interpreted in accordance with English law and shall be subject to the non-exclusive jurisdiction of the English courts.
If any clause in this agreement is held, in part or in full, to be invalid or unenforceable for any reason, the validity of the remaining clauses of this agreement shall not be affected, and they shall continue to be valid and enforceable. The invalid or unenforceable provision shall be replaced with a valid provision which is as similar as possible in substance to the invalid or unenforceable provision. This form supersedes any oral or written agreement made previously in relation to the Tour.
Last updated 30/5/2018